Marvin Miller's Previous Resume

                                                                                                                       Marvin Miller


To Whom It May Concern:

I enclose for your consideration a copy of my resume detailing my experience and qualifications. I am seeking a new and challenging position and am confident that given the opportunity I can make a valuable contribution to your business.

Through dedication, determination and hard work I revitalized a business that had been neglected by a previous owner and built a successful and viable operation. Prior to starting this venture I had no formal training in operating a profitable automotive business.   However, through a strong work ethic and customer first attitude, I tripled business in the first month and consistently achieved continued growth. The most significant contributor to my success was my commitment to providing quality service at a fair price. As a result I was able to build an atmosphere of trust that was a key factor in establishing an extensive list of repeat clients. It is also worthwhile to note that when I bought the business in March of 1991, there were four other automotive shops in the industrial park and when I sold it in November 1994 there was only one left.

I am quite technically inclined and particularly enjoy a hands-on approach to new tasks. While operating my business I designed and built my own multimedia computer to automate many of the daily administrative and accounting functions, studied electronic engine management systems to repair complex computer problems and introduced fax and cellular equipment to streamline operations.

I am an innovative individual who is both goal and career-oriented. I enjoy striving to be the best at whatever I am doing. I get along well with others and am able to learn new skills quickly. I am agreeable to any continuing education that may be required to enable me to be the best that I can be in any field.

Thank you for taking the time to review my resume. I would very much like to meet with you to tell you more of how my talents could be of use to your company.

Sincerely,

Marvin E. Miller

MEM/ys
Enclosure: Resume
Doc# = previousresume.doc

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PROFILE ä Successful track record in building and maintaining customer satisfaction

ä Technically inclined and enjoy a hands-on approach to accomplishing tasks

ä High-energy results-oriented individual with a dedicated, determined and
goal-oriented attitude and ability to work well under pressure

COMPUTER SKILLS (for more recent & comprehensive detail, see newer resume)

Software ä Working knowledge of Microsoft Office 2000 and an enormous amount of other
application software.

Operating Systemä Fluent in Microsoft Windows 3.11, Windows 95/98, Windows NT Server,
Windows NT Workstation, Windows 2000, OS/2

Hardware ä Designed and built custom 386-dx40 for automotive applications. Included full multimedia support

ä Designed and built custom SCSI-2 based Pentium 100 using high-end components as my own personal
system for true multitasking etc.

ä Successfully negotiated both the original purchase and the final sale of an automotive repair business

ä Tripled business in the first month and achieved continued growth resulting in the ability to pay
business off within a one-year period

                            ä Developed a solid business rapport with new and existing customers through building an atmosphere
                                    of trust, maintaining a fair pricing strategy and following through with clients to ensure complete
                                    satisfaction.

ä Produced quality work on a consistent-basis and implemented a “Total Satisfaction Warranty”

ä Conducted extensive negotiations with approximately 70 to 80 parts and service suppliers scattered
throughout Canada to obtain the best products at the best possible price

ä Studied electronic engine management systems and became adept at diagnosing and repairing difficult
computer related problems

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                           ä Introduced the most up-to-date equipment, re-designed business layout and combined technologies
                                  such as computer, facsimile and cellular equipment to increase operational efficiency and maximize
                                  productivity

ä Developed and implemented many marketing and advertising initiatives to promote business and
build sales (designed and distributed several flyers which reached approx. 10,000 potential customers)

ä Negotiated an extremely beneficial and profitable tire deal that enabled me to move 15 lines of tires
(twice as many as any competitors.)

ä Regularly evaluated employee performance and re-set / re-defined goals and directions to keep
employees motivated to achieve a high level of standards

ä Managed all facets of business operations including interviewing and hiring employees, scheduling
appointments and delegating work

ä Prepared and kept accurate accounting records including accounts receivable, accounts payable, sales
reports and profit statements

ä Coordinated all shipping/receiving and maintained accurate inventory control

ä Began as a car washer and was promoted to the service department within a few months where I provided
quality customer service and delivered vehicles etc.

ä Assisted with daily operations including purchasing gas, managing staff and recommending methods
to improve efficiency and increase profits

ä Extensive photographic experience including darkroom techniques, portraits and school team
photographs